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Terms of Return

We provide a three month warranty on all products; any issues please get in contact with us so we may be able to assist you in the best way possible.

Please email us at:


All customers are offered a 30 day money back guarantee when purchasing a product from us.

Products that are returned by customers have to been in their original packaging in order to be eligible for a refund or exchange; if the seal/packaging has been disposed of, broken or opened then we cannot accept this return.

From the day we receive your parcel please allow us 10 working days to process your refunds as products need to be tested and verified by our returns department. Once the return has been processed we will email you to update you on any situation. Please allow 2-5 working days for the refund to enter back in to your account.

We only offer refund on shipping for products which have a manufacture Fault; any unwanted product customers would have to pay for their own shipping; if a product is lost or damaged while you are shipping to us; you would be liable for this.

If goods are returned to Simple Retail because of a failed delivery for any reason. We reserve the right to charge for any extra carriage costs incurred to re-send goods.